Frequently Asked Questions
Everything you need to know about your TTArtisan optical gear and orders.
Does TTArtisan offer international shipping?
Yes, we ship our lenses and accessories worldwide. Shipping times vary by destination, typically ranging from 7 to 15 business days for standard international delivery.
Are TTArtisan lenses manual focus or autofocus?
While we are famous for our high-quality manual focus lenses, we also offer a growing range of autofocus (AF) lenses for various mounts. Please check the specific product description for the focus mechanism details.
What is your return policy for defective items?
We offer a 30-day return policy for any manufacturing defects. If your lens arrives with optical or mechanical issues, please contact our support team to initiate a replacement or refund.
Do I need an adapter to use TTArtisan lenses on my camera?
We produce lenses for specific mounts including Sony E, Fujifilm X, Nikon Z, Canon RF, and M4/3. If you purchase the lens designated for your camera's mount, no additional adapter is required.
What kind of warranty comes with my purchase?
All TTArtisan products purchased through our official store come with a standard 1-year limited warranty covering functional failures under normal usage conditions.
How can I track my order once it has been shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.